Director of Strategy & Operations

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.  As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.  As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).The Opportunity Some people spend years becoming experts at diagnosing problems. The best operators do that — and then they fix them. We're looking for someone who combines sharp strategic instincts with the hunger to own outcomes end-to-end. At Inspira, you'll work directly with the founders to identify the highest-leverage opportunities across our business, design the solutions, and build them yourself. No handoff. No waiting for someone else to execute. You move, it moves. The business is at an inflection point. We have strong demand, a proven model, and a global network of counselors helping students get into the world's best schools. What we need now is the operational infrastructure to match our ambition — and the person to build it. That's this role. The Work This is a player-coach role. You'll lead teams and develop people while staying close enough to the work to know when something isn't right — and fix it yourself when it needs to be fixed. We're not looking for someone who manages from a distance. We're looking for someone who sets the standard by living it. Student-Counselor Matching & Customer Operations Own the student-counselor matching process end-to-end — optimizing it for quality, speed, and scale while staying close enough to spot when individual cases go sideways Build and iterate on logic-based workflows in HubSpot that reduce manual effort without losing the human judgment that makes matches work Instrument the process so performance is visible, measurable, and continuously improvable Counselor Supply Engine Lead the recruitment, onboarding, and quality management of our global counselor network — while personally setting the standards that define what great looks like Oversee high-volume hiring pipelines and hold the bar on who makes it in and who doesn't Design the infrastructure that lets us scale supply without sacrificing quality — and audit it regularly to make sure it's holding Customer Escalations & Support Lead the escalation team while staying close to the hardest customer situations yourself — you'll know when to delegate and when to step in Build the SOPs, protoco...