Director of Technical Implementation, EMEA

Job Title: Director of Technical Implementation, EMEA Work Location:  Windsor UK    Job Summary: The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions. The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands. In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making. Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA. Key Responsibilities:   Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.  Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.  Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.  Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.  Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.  Oversee partner strategy and execution, including onboarding, performance management, and management alignment.  Embed and scale the AI-powered ARIES methodology across all technical delivery activities.  Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.  Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.  Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.  Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring ...