Director, Pharma Delivery Operations

About N-Power Medicine
N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through Prospective External Control Arms, better integration with clinical practice, and broader participation by physicians and patients.  We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility.  We are working with urgency to bring better therapies to patients faster. 

Position Overview
N-Power Medicine is hiring a Director, Pharma Delivery Operations to lead a team responsible for the successful execution of NPM-sponsored studies and client contracts. This role sits at the intersection of pharma delivery and clinical operations, owning client relationships and contract performance while ensuring the operational, regulatory, and site-facing rigor needed to run compliant clinical studies. The ideal candidate is a people manager who can lead a team of Pharma Delivery and Clinical Operations staff, hold portfolio-level accountability, and move fluidly between client-facing strategy and clinical operations execution.
This is a hybrid role; Bay Area preferred, remote considered for the right candidate.

Role Objectives and Responsibilities
People Leadership
Manage, coach, and develop a team of Delivery Operations Managers and/or Clinical Operations Leads, setting clear goals and providing regular performance feedback
Own hiring, onboarding, and capacity planning for the Delivery Operations team
Build team-level processes for knowledge sharing, escalation, and cross-coverage across studies
Represent the team's work and needs to the senior organization leadership
Client & Contract Management (Pharma Delivery)
Own the Pharma/Biotech client relationship for an assigned portfolio of contracts, serving as the primary point of escala...