Director, Product Experience Design
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Product Experience DesignOverviewEmpowering Consumers and Businesses to harness the power of their data through Open Finance.At Mastercard, we are partnering across the global financial ecosystem to enable innovative use cases powered by open finance. By securely connecting consumers and businesses to access financial data, we are powering innovative, new and improved experiences that make a positive impact.Our network helps us scale our services, our services differentiate our solutions, and the ecosystem benefits from smarter, more secure, and more personal commerce that’s fit for a changing world.The RoleWe are seeking a design leader to serve as Director, Product Experience and Design for our Open Finance products and services. In close partnership with the VP, CX&D, the role will lead a team of designers and researchers building cutting-edge experiences and ensuring that whether used by consumers, small businesses, developers or our partners, our experiences are intuitive, inclusive and impactful. You will shape how users interact with Mastercard’s Open Finance platform to improve access and management of financial data through trusted user journeys.This leader will also champion the integration of advanced research methodologies and AI-driven insights and tools to continuously optimize user experiences across all touchpoints. This role will closely partner with Product and Engineering teams across Americas and APEMEA regions.In this role you will:• Partner with the VP to continuously refine a north star vision for the broader set of Open Finance experiences and journeys• Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize• Own and evolve the Open Finance global design system with Product and Engineering• Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization• Coach and grow our design team• Partner with Product Management to align roadmaps to outcome metrics• Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews• Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points• Place quality at the center of our design approaches and practices• Implement our Experience Design Strategy and Experience Principles in our process and products• Prepare our platforms for agent-me...