Director, Product Management - Client Experience

Thank you for considering Progyny!Progyny is seeking a Director of Product Management, Client Experience to lead the strategy and roadmap for the products that support employer onboarding, Member Enrollment, client implementation, ongoing client management, and account growth.This leader will own:Enrollment and enrollment operations, including employer onboarding, file ingestion, coverage context, health plan member IDs, enrollment quality, member search, creation and matching, and MPI capabilities—all leading to accurate and timely Member Enrollment.Client implementation tools used to launch new clients and support existing clients through annual plan-year transitions.Client Success tools used to manage accounts, demonstrate value, identify risks, and support the adoption of additional Progyny products.The Director will manage two product team members and partner with a dedicated engineering squad. Operations, Client Implementation, and Client Success will be the role’s primary stakeholders.This role will also partner closely with the Eligibility Product Lead, who owns benefit eligibility logic and rule governance, including plan rules, the eligibility engine, benefit eligibility verification, and compliance.What You’ll Do...Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment.Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality.Improve the accuracy, reliability, transparency, and scalability of enrollment processes.Build tools that help teams identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues.Lead the roadmap for internal tools used to implement new clients and transition existing clients into a new plan year.Improve implementation workflows, readiness tracking, handoffs, and launch predictability.Develop tools that give Client Success teams greater visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities.Partner with the Eligibility Product Lead to ensure enrollment data and coverage context support accurate benefit eligibility decisions.Establish clear ownership, data interfaces, and shared success measures across enrollment and eligibility.Manage, coach, and develop two direct reports.Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance to deliver measurable outcomes.Lead product discovery, prioritization, delivery, adoption, and performance measurement.What You’ll Bring...10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools.3+ years of people-management experience.Demonstrated ability to set product strategy and translate it into an executable roadmap.Experience with enrollment, customer onboarding, file ing...