Director, Professional Services

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.Our people are our strength.Role purposeAderant's EMEA Professional Services practice is entering a period of significant growth and transformation as the business accelerates client migration to its Stridyn cloud platform. This role leads the day-to-day delivery operation of the EMEA practice: owning delivery performance, regional operating discipline, and the leadership of the regional delivery organisation.The Director provides the senior delivery leadership that allows the EMEA PS function to operate at consistent, scalable quality within Aderant's global Professional Services operating model — with clear ownership of regional execution, client escalation, and the critical interfaces with Sales, Support, and Client Success. Key responsibilitiesDelivery leadershipOwn end-to-end delivery performance across the EMEA project portfolio: revenue, utilisation, margin, forecasting accuracy, and client satisfactionLead, develop and performance-manage the EMEA delivery organisation, including the programme/project management function and its leadershipAct as senior escalation point for delivery risk, project health, and client concerns across the regionDrive adoption of Aderant's global delivery methodology, AI-enabled delivery practices, and quality standards within the regionSales partnership and regional scoping supportProvide senior regional scoping and estimation input in support of the global Services Revenue/GTM process, ensuring EMEA engagements are shaped with delivery reality built inBuild strong working relationships with regional sales leadership and account teams, acting as the senior delivery voice in the regionEnsure regional delivery knowledge is systematised and accessible — reducing dependency on individual expertise and institutionalising best practiceCross-functional operating rhythmEstablish and run disciplined operating interfaces with Sales, Support and Client Success — defined intake routes, res...