Director, Quality Assurance

ABOUT AWAY

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

JOIN THE CREW

We are hiring a Director of Quality Assurance to lead our Quality team. This role reports to the Head of Operations and takes Away further by owning the strategic roadmap to optimize our global supply chain. We are looking for a strategic cross-functional partner who can advocate for Quality throughout the organization while prioritizing cost optimization and the post-purchase customer experience. In this role, you will architect the digital infrastructure and customer DIY solutions that define the next era of Away.

WHAT YOU’LL DO AS THE DIRECTOR OF QUALITY ASSURANCE

- Supply Chain Transformation & AI Ownership

- You’ll own the evolution of Quality at Away, building a proactive, tech-enabled model that optimizes the entire global supply chain

- You’ll identify and champion solutions that bridge the gap between our US-based design vision and Asia-based manufacturing reality

- You’ll enable supply chain systems that provide real-time visibility into factory performance, ensuring data drives our manufacturing decisions and are proactive vs reactive

- Engineering Innovation & Tooling Strategy

- You’ll lead global manufacturing innovation, driving the strategy for equipment, tooling, and retooling with an uncompromising eye on innovation and newness

- You’ll design and govern technical excellence standards for our global factory partners, ensuring manufacturing infrastructure is capable of executing Away’s complex product roadmap

- You’ll manage the routine testing program, serving as the primary escalation point for quality issues and partnering with US and Asia-based leadership on supplier st...