Director, Retail Human Resources - Travel Center Region

RaceTrac Company OverviewJob Description:The Director, Retail Human Resources Business Partner serves as a strategic advisor and operational partner to the Directors of Operations, and multi‑unit field leaders across a large, high‑volume convenience retail network. This role drives people strategy, workforce effectiveness, and organizational health to support revenue growth, customer experience, and operational excellence. The Director ensures consistent execution of HR processes, builds leadership capability, and delivers data‑driven solutions that strengthen performance across hundreds of store locations. This role drives the execution of enterprise HR strategies within the retail business vertical — partnering with field leadership on talent, culture, organizational effectiveness, and workforce initiatives that enable business performance. It maintains connectivity to Enterprise HR through matrixed partnerships with HR Centers of Excellence and Enterprise HR Strategy teams.This role supports a RaceTrac region and will require extensive travel at any given time to stores, or multiple stores within the region. At various times you may be in the field, at the region office, or work from home.What You'll Do:Strategic Partnership & Business AlignmentPartner with field and operations leadership as a strategic advisor, aligning people strategy to business goals while influencing decisions that improve workforce effectiveness, guest experience, and operational performance.Translate enterprise initiatives into actionable HR plans that improve workforce stability, productivity, and store execution.Use data, trends, and predictive analytics to influence decisions on labor planning, organizational design, and talent deployment.Talent Strategy & Workforce PlanningLead workforce planning across multi‑state regions, ensuring staffing models and talent pipelines support growth and operational continuity.Collaborate with Talent Acquisition to execute high‑volume hiring strategies tailored to regional and seasonal needs.Build and maintain succession plans, identifying and accelerating high‑potential leaders through targeted development and coaching.Leadership Coaching & Capability BuildingCoach field leaders on performance management, accountability, culture, and leadership effectiveness.Strengthen frontline leadership capability through targeted interventions, training, and consistent performance expectations.Equip leaders to confidently navigate complex people issues and multi‑unit leadership challenges.Employee Relations & Risk MitigationLead and resolve complex employee relations matters, ensuring consistency, compliance, and timely outcomes.Partner with Legal, Compliance, and Operations to mitigate risk and maintain a safe, respectful workplace.Identify systemic ER trends and implement proactive solutions that reduce claims, turnover, and operational disruption.Culture, Engagement & RetentionDrive enterprise culture and engageme...