Director, Sales Operations and Enablement (Remote)

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.We are looking for an experienced, dynamic Director to lead our Sales Operations and Enablement team and build the operational backbone of our go-to-market engine -  spanning go-to-market planning, target setting and management, sales commission management, sales process optimization, and sales enablement and training. Reporting to the Chief Growth Officer, this leader will collaborate with executive leadership, sales leaders, finance, analytics, and marketing to enhance sales productivity and selling effectiveness, and to accelerate revenue growth. Success in this role will be measured by tangible improvements across the sales engine: sharper commissions and forecast accuracy, stronger pipeline visibility and quality, higher seller productivity, deeper CRM adoption, faster new-hire ramp time, more effective enablement programs, and clear, measurable ROI from sales technology and AI investments. We are looking for a self-starter who is passionate about their work, detail-oriented, and analytical, with a demonstrated ability to navigate ambiguity in a high-growth environment and proactively solve problems with limited oversight. What You'll Do:  Responsible for the overall efficiency and effectiveness of the sales organization and champions close working relationships with key stakeholders to ensure the sales organization is successful Strong background and experience in sales strategy development, sales operations management, people leadership and a proven track record of driving profitable revenue growth Build and lead a high-performing Sales Operations and Enablement team -  recruiting top talent, developing managers and individual contributors alike, and creating a culture where people do their best work and grow their careers Establish and drive improvements in planning, reporting and target assignment  Design sales commission plans and manage commission calculations, administration and tracking with commission management software such as CaptivateIQ Partner with Sales leadership to define monthly targets, sales forecast and operational cadence to track key performance metrics. Implement comprehensive pipeline reporting from top of funnel to customer value realization, account development and retention, in partnership with sales analytics  Identify and deploy AI-powered tools and opportunities for automation that improve sales reporting, forecasting, and seller productivity, while enabling reps to sell more effectively and measurin...