Director, Value Realization

WHY CLARIUM?

The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.

Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.

ABOUT THE ROLE

This is a highly cross-functional role at the intersection of sales, customer experience, marketing, product, and data. You will define how we quantify, communicate, and operationalize customer ROI helping customers realize measurable outcomes while enabling Clarium to drive stronger retention and expansion. This role sets the methodology and tools that Customer Success Managers use to deliver and communicate value — making it a force multiplier across the customer portfolio.

WHAT YOU’LL OWN

Today, we have an opportunity to sharpen ROI quantification for prospects, formalize implementation baselines, and strengthen the feedback loop between customer outcomes and product development. We need someone who can create, align, and refine this process across GTM and product teams.

As Director of Value Realization, you will:

- Design and operationalize a repeatable ROI framework for prospects and customers

- Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes.

- Develop a technical assessment methodology for evaluating prospective and existing customers, identifying ...