Disability Claim Specialist

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?Job SummaryAs an IDI disability claims analyst you will secure and analyze claim information to make disability claim decisions, including complex and high liability claims while also delivering excellent and timely customer service.Investigate, secure, and analyze information pertaining to claimants' medical condition, occupational demands, work earnings, business income/expenses, insured status, and other policy provisions to accurately determine eligibility for disability benefits.Evaluate the insurance application for accuracy and consistency, engaging Underwriting, Legal, and other teams as needed.Work in partnership with medical, vocational, and financial resources supporting a thorough and consistent claim evaluation.Make and communicate disability approval decisions and issue correct benefits.  Skills and Background You’ll NeedEducation: Bachelor’s degree is preferred but in lieu of degree, IDI claims experience may substitute. Experience:A minimum of 3+ years of disability claims processing experience with at least 2 years of IDI specific claims experience.Ability to understand and interpret all claim evaluation materials such as contract language, medical records, financial records and legal correspondence.Experience acting as a liaison with underwriting, reinsurance carriers, sales, private investigators, etc.Recognize, understand and respond to situations involving potentially fraudulent activity and/or litigation to ensure a defensible file. Effectively identify and prioritize critical objectives focusing on high impact components.  Provide effective leadership.Key Behaviors of a Successful CandidateTaking action: Independently drives work forward and takes responsibility for achieving job requirements, tasks and objectives.Customer focus: Displays an interest in the customer by trying to understand their concerns and issues; draws on customer insight to help others with how to best meet current and future customer needs.Improvement mindset: Sees old problems and status quo as opportunities to improve; identifies opportunities to improve team performance.Why Join The Standard?We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when...