Distribution Supervisor
We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Tasks and DutiesAllocate workloads within team to ensure smooth operations during peak activity or staff absenceMonitor workboards to ensure internal KPI’s are met e.g. timely data entryBuild and maintain strong relationships with customers.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where neededProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the teamPromote productivity tools within the team (e.g. using workboard, invoice processing, expo)Be continuously open and positive to implementing new system changes and enhancements with the teamOversee and ensure compliance with Expeditors Operational Process StandardsAudits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.Aid with employee developmentApply accounting knowledge to assist department leadershipAlongside department leadership, monitor and improve District Excellence and Global Business Operations metricsAssist department leadership in growing the product's business through involvement in sales and retention program...