Donor Services Assistant

About MSF USA | Doctors Without Borders   Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.    MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  ROLE OVERVIEW The Donor Service Assistant serve as one of the primary points of contact for our donors, helping answer their questions, solve their problems, and facilitate their donations as well as participates in the development of messages for donors about MSF’s programs and policies. DEPARTMENT ACCOUNTABILITIES  ProspectingPursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission. Donor Cultivation, Engagement and ManagementBuild trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships. FundraisingSecure reliable, sustainable and efficient resources in alignment with MSF-US commitments. Brand PositioningDrive awareness and consideration through brand positioning based on the brand strategy and implement brand plans. Best-in-Class Fundraising Systems and CapabilitiesDeploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.  ROLES SPECIFIC OUTCOMES Donor Relationship Management Answer calls, emails, and mail inquiries to allocated donors and prospective donors to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints. Data Management Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes. ...