E-Business Manager
Our client, a non-banking financial service institution is currently seeking for an experienced, energetic and enthusiastic professional for the position of an E-Business Manager. The objective of this role is to drive sales through online platforms,move existing and prospective retail insurance products and processes to convenient self-service platforms. ResponsibilitiesEnsuring timely resolution of issues that impact customers’ business relationship with the organisation as regards usage of our applications and software.Ensuring that sales activities are in a functional state on the platform.Supervising policies and managing access to products & services on the E-Platform.Uploading new products on the platform.Identifying opportunities for improvement in sales and retail using electronic medium.Create business relationship with online stores.Participating in the ongoing projects with partner platforms as an additional payment gateway for some of the E-Platform products and also to sell some of our products on their mobile platformManaging customer expectations of futuristic electronic solutions by ensuring that the organisation is properly represented on the electronic channel JOB REQUIREMENTSEducation and ExperienceBachelor’s DegreeGood knowledge IT and e-businessA minimum of 5 years working experience in a similar roleWork experience from either a Financial, Telecommunication or Online retail IndustryIT programming skills.Good experience in sales and business developmentGood Knowledge of the Insurance business and personnel practices Desired CompetenceUnderstanding the customerManages customer expectations effectivelyCommunication skillsUses communication skills in a thorough and effective manner to manage own area of responsibilityManagement of Information Establishes and maintains data and information records which are sufficient for own purposes and which meet company, legal and regulatory requirements.Planning & OrganizingEffectively and proactively plans, priorities and organizes caseloads in a way which allows for unexpected events and interruptions.Negotiation & Persuasion skills Uses a range of strategies to achieve desirable outcome.Commitment to Excel Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered.AnalysisThinks through a situation systematically. Desired SkillsCommunication skills (English), spoken and writtenAnalytical Skills IT skills Product sales cycle (marketing and merchandising)Online knowledge of retail product developmentProcess and operational managementElectronic process and system designBusiness Writing (Good)Negotiation Skills (Good)Presentation skills (Very Good)Relationship Management (Very Good) KnowledgeGood Knowledge of online sales and e-business practicesEnd- to- End business processesBusiness Ethics