E-commerce Project Manager ( Maternity Cover) Fixed term

E-commerce Project Manager ( Maternity Cover) Fixed termE-commerce Project Manager ( Maternity Cover)The role: E-Commerce Project ManagerLocation: Sofia, BulgariaWe are looking for a E-Commerce Project Manager to join our Merchandising team in Bulgaria. This role suits a self-motivated individual with a positive, can-do attitude, strong attention to detail, and a willingness to learn.The Ecommerce project manager is responsible for overseeing the planning, execution, and delivery of e-commerce projects.  Role involves working with cross-department teams, coordinating with third parties, and ensuring that Store operates efficiently while improving customer experience.This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both, while recognising that quality time together is essential for keeping us mission-aligned.Our teams work from a lively location nestled within this historic city. Enjoy the best of both worlds with winter and summer offices, tantalizing free snacks and a gaming paradise for endless entertainment.What you’ll do:You will be responsible for and assisting with a variety of activities including but not limited to: Project Management & Execution:• Lead e-commerce platform projects.• Define project scope, timelines, and deliverables.• Ensure all tasks are completed on time, within budget, and meet quality standards.Cross-department Collaboration:• Coordinate with internal teams (social, blog, loyalty, lifecycle, customer support)• Manage relationships with third-party service providers.• Ensure clear communication across all stakeholders.Platform & Operations Management:• Oversee the development and maintenance of the e-commerce platform.• Ensure platform functionality, usability, and overall performance.• Identify and troubleshoot platform issues and resolve them efficiently.• Monitor performance of implemented automated solutions and identify process automation opportunities.Marketing & Promotions Integration:• Collaborate with marketing teams on promotional campaigns and product launches.• Ensure integration of promotional content on the platform.• Track campaign performance and suggest improvements. Data Analysis & Reporting:• Monitor key e-commerce performance metrics (sales, transactions, traffic, conversion rates).• Generate regular reports on project progress, sales, and customer engagement.• Use data insights to inform decisions and enhancements.Process Improvement & Optimization:• Identify opportunities to improve platform functionality and customer experience.• Conduct post-launch reviews to assess successes and areas for improvement for future implementations.• Ensure all project deliverables are up to standards and align with the brand and customer expectations.• Stay up to date on e-commerce best practices, tools, and emerging technol...