Engagement Manager

TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

Background

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Company highlights:

- World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).

- Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership.

- Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.

- Performance: Industry-leading win rate driven by a highly differentiated product.

- Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.

- Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.

What You’ll Do

- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.

- Serve as the primary day-to-day contact for key accounts.

- Partner with sales to identify expansion and renewal opportunities.

- Provide proactive guidance and support to maximize customer value.

- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.

- Develop and refine customer success playbooks as we scale.

Who You Are

- 4-8 years of professional experience.

- Experience in a cust...