Engagement Manager

WHAT WE'RE BUILDING:

We have been quietly building the foundational layers of our Physical AI Scientist platform:
🤖 Physical AI that can operate scientific instruments with human-level dexterity.
🧪 Scientific AI that can analyze results, reason about next steps, and close the loop autonomously.

This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things.

 

THE TEAM:

- We’re a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We’re collaborative and love moving fast, both with our product and on team trips skiing or go-karting!

- As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other.

- Our team is opinionated and straightforward. We don’t mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically.

IN THIS ROLE, YOU WILL:

- Own the customer relationship from pre-sale through post-sale, deployment, & expansion

- Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements

- Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria

- Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks

- Operate with extreme ownership and set the pace for the team to ensure we ship on time

- Design, track, and optimize customer success metrics to build the business case

- Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy

- Develop sca...