Enrollment Medical Assistant

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

The Enrollment MA is a compassionate, self-motivated clinical professional who serves as the primary point of contact for identifying and enrolling patients into Vynca's palliative care program. In this role, you will conduct targeted outreach calls to patients, families, and healthcare organizations — educating them on palliative care and VyncaCare's services, completing structured eligibility screenings to identify patients with chronic illness and functional decline, and scheduling those who qualify for an initial visit with a nurse practitioner. Success in this position requires a strong foundation in motivational interviewing and health literacy-aware communication, as you will often be the first voice guiding patients and caregivers through an unfamiliar but life-changing program. You will build and maintain collaborative relationships with health plans, physician offices, discharge planners, and community partners to drive census growth and expand program reach. Alongside your direct outreach, you will be expected to contribute qualitative and quantitative feedback on outreach trends and barriers, working closely with the market and business development team to inform strategy.

What you’ll do

- Conduct targeted telephonic outreach to patients on provided lists, following Vynca's standard messaging while delivering the highest standard of customer service and ...