Enterprise Account Manager

ABOUT NEVOYA:

Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.

ABOUT THE ROLE:

Nevoya is looking for an Enterprise Account Manager to own and grow relationships with our largest and most strategic customers. This role is responsible for driving revenue growth within current accounts, managing day to day customer relationships, and building the kind of trust that turns a single lane into a multi lane, multi year partnership.

You will be the primary point of contact for a portfolio of enterprise accounts, balancing tactical issue resolution with longer term account strategy. This includes running QBRs, tracking account health, expanding margin, and multi threading into enterprise accounts so relationships do not live or die with one contact.

This is a highly cross functional role that touches sales, operations, and customer experience, and is well suited to someone who enjoys owning outcomes end to end.

WHAT YOU'LL DO:

- Own net revenue growth across your account portfolio, tracking growth year over year and quarter over quarter

- Drive upsell and cross sell opportunities within existing accounts, including new lanes and service lines

- Manage renewals and protect account revenue retention through contract expiration

- Serve as the primary point of contact for customer inquiries and escalations, meeting response time targets

- Maintain a healthy issue backlog and manage resolution time by severity

- Run scheduled account touchpoints and check ins on a consistent cadence

- Prepare and deliver QBRs and scorecards on time and with...