Enterprise Technical Account Manager
About Relay Payments Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love’s, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. For more information about Relay, visit relaypayments.com. About The Role Relay Payments is seeking an Enterprise Technical Account Manager to take primary ownership and accountability for meeting and exceeding customer retention, satisfaction, and adoption targets within a multi-million dollar portfolio of Relay’s largest strategic customers. The Enterprise Technical Account Manager will drive enterprise customer success through strategic relationship management, technical integrations, and end-to-end implementation. You’ll have a proven ability to partner with Sales to manage complex implementation projects, deliver seamless API and flat file integrations, and accelerate customer adoption from discovery through post-go-live support. A customer advocate with a strong product mindset, you’ll own and prioritize product roadmap enhancements and champion customer feedback to influence product development. Lead technical presentations, conduct implementation planning, manage project timelines, mitigate risks, and deliver quarterly business reviews that align customer goals with business outcomes Work alongside Sales to conduct integration discovery, follow up meetings, implementation and rollout plans, and more Project manage the end-to-end implementation process for Enterprise clients requiring excellent stakeholder management, proactive communication, organized project plans, weekly reporting updates, and more Prepare and deliver technical presentations explaining products or services to existing and prospective customers Implement and project manage integration implementations for customers from initial customer request through testing and post-implementation follow-up Attend weekly internal pipeline review meetings to provide integration case status updates Exceed quality and service standards, including customer contractual deliverables related to the implementation process; define metrics for measuring customer satisfaction Detect potential roadblocks and implement solutions when issues threaten to delay the timeline or impact budget or business operations Establish regular customer calls throughout adoption phase to transition customers into full utilization of the solution Provide support and serve as the main point of contact to customers post go-live Conduct quarterly business...