Equipment Sales Support
Value Proposition
As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
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Collaborative work environment with highly engaged employees
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Market competitive compensation and benefits plan, including LTD & Insurance
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RRSP with a company match
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Annual Employee Appreciation Week
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Paid vacation and personal days
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Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
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Career growth and training programs
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Open communication with Senior Leaders
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Tailored incentives for eligible employee groups, such as home office reimbursement
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Employee referral program
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Education support programs
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Fitness subsidy
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Recognition programs
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Social activities
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And much more…
Job Description Summary
As Equipment Sales Support, you will be the main point of contact to process and coordinate equipment orders, providing exceptional service and support for our dental equipment range. Your role will involve overseeing the equipment sales process from quotation to invoicing while ensuring the highest level of customer satisfaction.
Job Description
Main Responsabilities
Provides Quotations By
- Responding to inquiries via phone and email
- Communicates with Sales Representative to establish range for pricing
- Reviewing current promotions and clearance items
Processes Incoming Orders By
- Receiving orders from Sales Representatives
- Verifying order data, credit application, down payments, and other terms prior to order input
- Entering orders into the system
- Processing special orders
Promotes Outstanding Customer Service By
- Providing prompt and courteous service
- Ensuring prompt resolution of any order challenges
- Collaborate with various departments to ensure customer needs are met
Develops and Maintains Relationships with Sales and Manufacturers By:
- Liaising with Manufacturer Reps for product queries
- Staying current on new products and promotions
Supports Business Growth By
- Promoting the sale of existing inventory
- Maintaining professional and technical knowledge
- Performing other duties as assigned
Qualifications
- Minimum of 3-5 years in a Customer Service role
- Dental product (Equipment) knowledge is preferred
- Experience working with Microsoft
- Proficient with MS Office software
- Excellent customer service skills with the ability to develop positive relationships
- Knowledge of basic financial and accounting principles...