EUC Technician
EUC Engineer
Responsibilities
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Working in the EUC Team based from Farnham.
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To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes.
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Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriate
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Management of Hardware Stock for specific contracts including internal assets
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Manage and maintain internal asset register
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Complete hardware assessments of customer equipment
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Complete pre-deployment setup activities on variety of end user devices
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Utilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deployments
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Manage logistics through courier partners for the sending and receiving of equipment throughout the organisation
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Complete and maintain accurate timesheets with a commercial awareness of billable works
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Continual assessment and improvement of team processes and procedures
General
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Contributing to continuous functional development and work planning
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Planning and improving own performance against objectives set in the 121 and PDR schemes
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Attending and fully participating in internal and external meetings and events as required
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Undertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisation
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At all times, maintain confidentiality and adhere to the Data Protection Act 2018
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Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.