EverHealth - RCM Service Manager (Remote, US)
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en About EverHealth At EverHealth, our mission is to empower medical practices of all sizes with technology and services that make healthcare more informed, personalized, efficient, and adaptable. We support providers nationwide through innovative software and Revenue Cycle Management solutions that help practices thrive financially while focusing on patient care. We are seeking an experienced and client-focused RCM Service Manager to join our Revenue Cycle Management team. This role serves as the primary relationship owner for assigned clients and is accountable for overall client health, operational performance, revenue cycle outcomes, and service satisfaction. The RCM Service Manager partners closely with internal billing, claims, coding, vendor, and operations teams to ensure timely and accurate revenue cycle execution. This individual will lead strategic client conversations, monitor key performance indicators, identify risks, drive corrective action plans, and deliver an exceptional client experience. This is a highly visible role requiring strong leadership, analytical skills, operational expertise, and the ability to build trusted client partnerships. Key Responsibilities Client Relationship Management Serve as the primary point of contact for assigned RCM clients. Lead recurring client meetings focused on performance, trends, action plans, and overall account health. Build trusted relationships through proactive communication, responsiveness, and strategic guidance. Manage escalations professionally and drive timely resolution. Support client renewals, plan changes, provider adds/removals, and other account transitions. Revenue Cycle Performance Ownership Own clinic revenue cycle KPI performance, including but not limited to: Days in Accounts Receivable AR Aging >90 Days Clean Claim Rate Denial Rate First Pass Resolution / Payment Rate Collection Performance Identify root causes impacting financial performance and recommend solutions. &n...