EXECUTIVE DIRECTOR, LIFE
We are a business support services firm with offerings in Human Resource Management, Expatriate and Allied Services, and Estate Management. Our client, a pace setter in the insurance Industry is seeking to hire a talented Executive Director, Life.
Key Focus
This role is individually accountable for ensuring operations, including Client Services and the
Administration back office, function optimally, over periods of 1-2 years.
Descriptor
- Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
- Accountable for the business plan
- Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
- Ensures that a comprehensive information management strategy is in place
- Ensures the realization of high performance individuals and teams
- Ensures effective resourcing of department and constant service delivery
- Develops and implements a cost effective data strategy
- Restructures Technology services when needed
- Provides vision, direction and leadership to IT resources and structures.
- Accountable for Facilities
- Liaises with banks for collections and payments
Key Result Areas
Operational Efficiency
- Implements a cost-effective client service and data strategy.
- Sets direction for the Business.
- Takes accountability for the business plan.
- Integrates delivery and metrics across the people, process, finance and client dimensions.
- Delivers on strategic projects as requested.
- Provides vision, direction and leadership to IT resources and structures.
Information Management
- Restructures Technology service when needed.
- Ensures that a comprehensive information strategy is in place.
Budget Control
- Manages overall expenses, including cost reductions.
Service Delivery Management
- Implements strategies and initiatives to increase service delivery.
- Drives operational excellence throughout area of supervision.
- Defines and implements best operating practice in client services.
- Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
Team Effectiveness
- Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
- Accountable for others' time, task and output quality, for periods of up to 1 year.
- Balances own priorities with directing and motivating others.
- Plans and assigns work over the applicable period.
- Guides and directs staff to achieve operational excellence standards.
- Creates a climate for optimal performance.
- Manages performance.
- Selects potential staff to sustain customer/client service delivery.
- First degree and other professional qualification is mandatory
- 20-25 years’ work experience in relevant role