Fashion Support Consultant - (German speaking) - Onsite - IN02

Job Title:Fashion Support Consultant - (German speaking) - Onsite - IN02Job DescriptionStep into a Game-Changing CareerReady to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.If you’re looking to develop your career and feel inspired, this is your opportunity. As a Fashion Support Consultant, you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.Career Growth and Personal DevelopmentThis is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.What You Will Do in This RoleAt the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.As a Fashion Support Consultant, you will:Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experienceAccurately log all interactions and provide timely solutions in line with service level agreements (SLAs)Maintain up-to-date knowledge of products, services, and systemsIdentify and escalate complex cases when needed to ensure effective resolutionYour QualificationsWe welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.Concentrix is a great match if you:Are bilingual or proficient in German with an advanced level of EnglishHave a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)Feel comfortable working in a customer service environmentHave strong customer care skills, including active listening and problem-solvingTake ownership of customer requests and follow them through to resolution or escalationDon’t meet every requirement? No problem. We’re committed to building a diverse, inclusive, and authentic workplace. If you feel you’re a good fit, we encourage you to apply — we’ll do our best to find the right opportunity for you.What’s in It for YouWe go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.In this role, you’ll benefit from:Full-time (39 hours/week) permanent contract, Monday to Friday (09:00–18:00)Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonusOnsite Barcelona Office or remote in SpainReferral bonus opportunitiesFully paid training on the company and your projectCareer development programs and specialized coursesBe Your Best VersionAt Concentrix, we invest in our people because we know that when you thrive, our clients and their customers...