Field Service Engineer

SUMMARY:Primarily responsible for using technical product expertise to perform field service activities associated with Cymer equipment at customer sites. Field service activities include installing, maintaining, servicing, troubleshooting and repairing Cymer DUV lasers under end user environmental conditions. A Field Service Engineer represents Cymer to the customers with confidence and assumes accountability for customer satisfaction with service.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Analyzes, diagnoses and troubleshoots laser equipment problems via telephone or at customer site.Installs, repairs, and performs preventive maintenance on laser equipment at customer sites.Travels as required to perform service activities at customer sites.Provides technical training, guidance and assistance to less experienced field service engineers.Completes accurate service and expense reports as defined in the respective process documentation.Uses company technical documentation and provide feedback for improvement of the documentation.Maintains an assigned installed base, provides primary support, forecasts, customer support meetings and day-to-day communication with the customer.Standby duty on a rotational basis outside office hours, including weekends and public holidays.Other duties as required.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Demonstrate strong interpersonal and negotiation skills with empathy and understanding of customer needs and business.Ability to communicate (verbally and written) clearly and effectively in all types of environments.Ability to positively manage high stress situations.Ability to work with minimal supervision - using good judgement to resolve customer issues and escalates issues according to process.In-depth knowledge to technically analyze complex opto/mechanical/electronic systems.Ability to troubleshoot to the module level.Ability and discipline to follow written procedures and recognize abnormal equipment performance.Ability to diagnose and troubleshoot digital circuitry problems.Ability to use electronic test equipment.EDUCATION and/or EXPERIENCERequired: BS degree in electrical & electronics preferred. Diploma holder with 5 years experience in semiconductor industry will be considered.Required: Advanced technical knowledge in optics, electronics (analog and digital), control area networks, and semiconductor manufacturing equipment.Required: minimum of 2 years experience in repairing and maintaining similar equipment and interfacing with customers.Required: experience providing technical leadership and guidance to others.Entry level candidates is welcome to apply.LANGU...