Field Service Engineer - Midwest Area
At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Midwest territory. This is a field-based position covering Missouri, Kansas, Nebraska, and Iowa. Ideal candidate will reside in Kansas City.Territory: Missouri, Kansas, Nebraska, and IowaWhat you will accomplish together with us:Deliver exceptional service and technical support during customer site visits.Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.Maintain accurate service documentation, reports, and records.Manage workload and service schedule to ensure on-time customer support.Utilize field service automation tools and systems to support daily operations.Follow Sartorius service procedures, quality standards, and safety protocols.Collaborate with internal technical teams to resolve complex issues and share best practices.Provide customers with technical guidance, product recommendations, and service insights.Build lasting customer relationships that drive satisfaction, retention, and business growth.What will convince usAssociate degree in a technical field, or High School Diploma/GED with relevant technical certification.Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.Demonstrated ability to troubleshoot, repair, and maintain technical equipment.Strong mechanical and electrical diagnostic skills.Effective communication and customer service skills.Ability to manage multiple priorities and work independently in a field-based environment.Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.Valid driver's license and willingness to travel extensively throughout the assigned territory.Alignment with our core values of Sustainability, Openness, and Enjoyment.What We OfferAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:Personal and Professional Development: Mentoring, leadership programs, internal seminar offeringsWorklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedulesMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platformWelcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”Health & Well Being: Wide selection of health and we...