Field Support Representative Diagnostics Spokane, WA

As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.Why this role matters:We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.We’re looking for individuals who:Are strong communicatorsHave strong organizational skillsAre empathetic and collaborativeAre customer-focused team playersLearn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representativesIn this role:You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based officeYou will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to planYou will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partnerYou will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growthWhat you need to succeed:3+ years of experience working in a veterinary practice or similar work experienceFamiliarity with IDEXX productsValid driver’s license and acceptable driving record requiredResidency in the Spokane, Washington territory (greater Spokane Valley) and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)Ability to build and maintain relationships to gain confidence and trust from othersStrong communication and ability to collaborate with customers, management, and peersPlanning and prioritization skills, to make quality, timely decisionsEffective listening skills, to discover customer needs and adapt your approach and demeanor to different situationsComfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)Ability to perform the ...