FinCrime Operations Quality Senior Lead
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer. At Wise, we are looking for a Senior Quality Lead for FinCrime to lead, develop, and inspire a high-performing team of Quality Team Leads and Specialists. In this pivotal role, you will bridge operational quality and senior leadership - translating high-level regulatory strategy into actionable, impact-driven processes.You will own the Quality strategy across the FinCrime domain, ensuring our operations remain fully compliant with global AML/CFT regulations while maintaining the fast, effortless service our customers expect.What You’ll Do1. Leadership & People DevelopmentDrive Team Excellence: Lead, mentor, and empower a team of Quality Leads and Specialists, modeling success behaviors and living Wise values.Cultivate Talent: Conduct career check-ins, foster growth opportunities, and build clear paths for professional development.Foster Culture: Promote a culture of continuous learning, psychological safety, delegation, and knowledge sharing.2. Operational Management & Data LiteracyExecute Strategy: Turn overarching quality objectives into phased implementation plans that optimize processes without disrupting operations.Hit Targets: Drive team performance to meet and exceed KPIs/SLAs, contributing directly to the quarterly Quality KPI tree.Capacity Planning: Forecast demand and allocate resources effectively within the FinCrime quality squad.Data-Driven Insights: Partner with analytics teams to build performance dashboards, analyze complex risk/quality trends, and guide strategic decision-making.3. FinCrime Expertise & Quality AssuranceDomain Ownership: Act as the subject matter expert on FinCrime operations (AML, Fraud, Sanctions, Reporting) and Quality Assurance frameworks.Continuous Improvement: Lead root-cause analyses on quality gaps and feed insights back into processes to reduce organizational risk.Risk-Based QA: Embed a rigorous, risk-based approach across all FinCrime tools, processes, and workflows.Governance & Audit: Serve as the point of contact during internal audits, manage escalations, and provide regular updates to senior executive leadership.4. Stakeholder & Project ManagementEnd-to-End Delivery: Drive complex quality initiatives from inception to delivery—managing blockers, timelines, and documentation.Strategic Alignment: Align FinCrime quality goals with broader company-wide OKRs.Cross-Functional Partnership: Collaborate closely with FinCrime Product Managers and Operational Heads to balance regulatory compliance with e...