Forward Deployed Engineer

Summary

The Forward Deployed Engineer is a first-class builder who ships production code into Hatch's core codebase, internal tooling, and the integration layer that connects Hatch's products to client systems. The primary focus is Hatch's Voice AI product.

"Forward deployed" describes where you work: embedded alongside our most strategic clients to understand their problems firsthand, identify where a client implementation problem points to a change in Hatch's core code, and ship improvements that make Hatch's voice product better for everyone.

This is a code-level, hands-on role sitting close to customers. You partner directly with Product to work through implementations for Hatch's most strategic clients, translate what you learn into core product changes, and push those changes into production. You'll be deep in the build, held to production-grade standards, and given a genuine seat at the R&D table.

This opportunity requires you to be located in the United States.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do

- Partner directly with sales execution to scope complex integration projects. Navigate the gap between a client's business objectives and what their technology ecosystem supports by diving deep into comprehensive developer documentation.

- Ship production-quality code. Build features to a first-class bar, even when internal and never exposed to a client. Some of what you build will graduate to an R&D team to own; build it to that standard from the start.

- Use and extend Hatch's existing tools and automation services to bring clients to success — writing code in our platform, building integrations and connectors that link Hatch to client systems (direct API integrations, webhook endpoints, event-based triggers), or building on existing automation tooling.

- Own tec...