Forward Deployed Engineer
Nuon is hiring a Forward Deployed Engineer to own the operational success of our largest BYOC customers.
You will work with the Founder, VP of Revenue, and Engineering to deploy, operate, and continuously improve dedicated Nuon control plane instances running in our enterprise customers' clouds — a deployment model we call Nuon BYOC (versus Nuon Cloud, our multi-tenant SaaS).
This person is the technical owner of those installs: configuring and maintaining the Nuon BYOC app config, running migrations and upgrades, monitoring health through Datadog and our admin dashboard, executing break-glass operations when needed, and refining the runbooks our team uses to do all of the above repeatably. Think of this role as a Sales Engineer's technical depth paired with an SRE's operational instinct, pointed at a small number of high-value customers.
This position is in SF and is in office in South Park. (1 mile walk from nearest BART and 1.5 mile walk from main Ferry Building)
WHAT YOU WILL DO
- Own Nuon installation and day-2 operations for our enterprise BYOC customers — runner upgrades, control plane migrations, version rollouts, incident response
- Author and refine the runbooks, policies, and versioned actions that govern how the team operates customer BYOC environments
- Maintain the Nuon BYOC app config itself — the configuration that defines how a Nuon control plane gets deployed into a customer cloud — and treat it like product code
- Build and maintain Nuon app configs for customer applications during onboarding and POCs
- Monitor customer environments via Datadog, our admin dashboard, and platform telemetry (runner health, workflow execution, Temporal status); respond to alerts before customers notice
- Execute customer-initiated break-glass operations with the auditability and time-bound access controls our customers expect
- Operate the underlying infrastructure stack — ClickHouse, PostgreSQL, Temporal, control API, dashboard, runner API — ...