Founding Onboarding Manager and Customer Success Manager (France) (m/f/d)
🎤 WHY VOIZE? BECAUSE WE'RE MORE THAN JUST A JOB!
At voize, we believe the greatest gift to frontline workers is time — time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology — we amplify their impact.
Our mission is backed by $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. France is one of voize's key expansion markets, and this role is central to building that presence on the ground.
💡 YOUR MISSION: DRIVE PRODUCT ACTIVATION AND CUSTOMER SUCCESS IN FRANCE
As Founding Onboarding Manager and Customer Success Manager (France), you will own the rollout and ongoing success of our French customers — from first training session through adoption and long-term customer health.
🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE
- Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health
- Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers (power users & voize coaches) activate voize quickly
- Drive adoption through clear processes, smart touchpoints, and proactive communication
- Monitor customer health, usage, and ticket patterns to spot risks proactively — including onsite visits for low-adoption cases to re-engage users
- Run virtual touchpoints, office hours, and scalable enablement formats
- Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction, adapting materials for the French market as needed
- Collaborate with cross-functional teams: Work clo...