Fraud & Disputes Manager

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleFraud & Disputes ManagerWhat does a successful Fraud and Disputes Manager do?As a Fraud and Disputes Manager, you will lead a team responsible for transaction dispute resolution and payment fraud case management across the full case lifecycle. You will partner with risk, operations, compliance, and vendor teams to improve workflow performance, reduce chargeback losses, support incident reporting, and deliver accurate, timely resolutions for cardholders and clients using Quavo and related payment processes.In this role, you will develop and implement strategies that strengthen service delivery, support team effectiveness, and advance key operational priorities. You will work across teams to resolve issues, improve processes and controls, and deliver outcomes that build client trust and create value for the business.What you'll do:Lead, coach, and develop a team of fraud analysts and dispute specialists, including setting performance expectations, providing feedback, and supporting career developmentManage daily fraud and dispute operations across intake, investigation, chargeback processing, representment, and case resolutions to meet service level and quality targetsEstablish, monitor, and report on key performance indicators including turnaround times, case quality, productivity, and loss trends to improve team performance and operational outcomesForecast dispute and fraud case volumes, align staffing to workload demands, and adjust team priorities to support coverage during peak periodsReview and resolve complex or high-value escalations involving cardholder disputes, fraud claims, and network timeframes in accordance with internal policy and regulatory requirementsOptimize Quavo Fraud & Disputes workflows by identifying automation opportunities, refining routing logic, and partnering with vendor teams on platform updates and configuration changesPartner with risk management, compliance, and payments stakeholders to identify fraud trends, support rule changes, and maintain adherence to Regulation E, Regulation Z, and card network dispute requirementsResponsibilities listed are not intended to be all-inclusive and may be modified as necessaryExperience you'll need to have:6+ years of experience in card payments, banking operations, fraud mitigation, dispute processing, or chargeback management within a financial services environment2+ years of experience managing and developing teams in financial operations, payments oper...