Fraud Support Associate I
Job DescriptionThis is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out as the need arises.We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?About the Role:As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.About the team:The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.What you will be doing:Training start date TBDYou will be working onsite 3 days a week Training will be 8 AM – 4:45 PM CST/9 AM – 5:45 PM EST for four (4) weeksYour work schedule will be an eight (8) hour shift between 7am-midnight; non-consecutive off daysReceive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.Participate in department initiatives to improve efficiencies.Stay up-to-date on changing fraud trends.What you will need:High school diploma or GED2 years of customer service experiencePrior call center experience, banking experience is preferredOutstanding customer service skills (verbal and written) that foster customer satisfactionExcellent computer navigation and operation skillsAbility to work independently and in a team environmentAt FIS, we are as committed to growing our employees’ careers as our own business. We offer:Pay for this role is $17.51/hrAttractive benefits including medical, dental, and vision coverageInclusive and diverse team atmosphereProfessional and personal developmentResources to contribute to your communityCompetitive salary and benefitsPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provi...