French-Speaking Customer Experience Specialist
ABOUT THE FLEX
At The Flex, we’re on a mission to revolutionize how the world rents.
We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.
Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.
We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
POSITION SUMMARY
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences.
💡 KEY RESPONSIBILITIES
Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.
Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
🧠 WHA...