Front Desk Associate -(Brooklyn, NY)

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.We’re looking for someone who is ready to make a meaningful difference in the lives of pregnant people and their families. As a Front Desk Associate at Oula in Brooklyn, NY, you’ll be the first warm welcome patients receive and a steady, reassuring presence throughout their visit. Your work will help create moments that patients remember long after their pregnancy journey ends, moments of feeling seen, supported, and truly cared for. At Oula, we’re building a new model of maternity care that blends modern midwifery, thoughtful obstetrics, and a deeply patient-centered approach. Joining our team means being part of a mission to bring compassion, clarity, and dignity to every interaction. This role is more than checking patients in and out. You’ll help create a seamless, meaningful experience — keeping our clinic running smoothly, helping patients feel comfortable and informed, and contributing to the supportive atmosphere that makes Oula special. It’s an ideal opportunity for someone excited to start their career in women’s health or grow within a mission-driven organization. This is a full-time, in-person role based at our clinic located at 109 Montague St, Brooklyn, NY 11201, where you'll join a collaborative, kind, and passionate team dedicated to redefining what maternity care can feel like. Key Responsibilities Creates smooth and effective clinic flow through waiting room management, care team communication and coordination in the clinic Is an expert schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments such as blood draws, sonograms, handling reschedules, and managing late-arrival communications A friendly face that creates a wonderful in-person experience through warmly greeting patients and manage check-in and check-out processes with empathy and care. Keeps the space welcoming and in tip-top shape by Performing general front-of-house tasks, such as daily checklists, light tidying, plant care, and replenishing snacks, water, and tea Answers and triages patient phone calls, taking ownership of whatever comes your way to drive “one touch” resolution for the patient Drives financial sustainability by collect co-pays, payments for ...