Fulfillment Operations Manager

Keep Growing with Nutrafol We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.About You Nutrafol is looking for an Operations Manager that is looking to join a fast growing company and team. You’re technically savvy and ready to wear multiple hats. We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic. You should have superlative organizational and communication skills and a strong eye for quality and detail. As the Operations Manager you will help assist and support the greater operations team with strategic project management and oversight. You will play a pivotal role in ensuring projects are completed in a thorough and timely manner, ensuring the requirements of the operations team are met. Additionally, you will assist in overseeing various tools such as Magento, Skubana and Salesforce to optimize process and drive growth. Your expertise in managing direct reports, coupled with your fulfillment  management experience, will be instrumental in achieving our operational goals. Your work will be fundamental to the success of the business. Responsibilities:  Support Operations Leadership in 360 day-to-day operations and project management  Responsible for oversight + implementation of operations related initiatives (both internal and cross functional) Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence  Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines Oversees and reports weekly, monthly, quarterly, and annual metrics. Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in part...