Full-Stack Engineer, AI & Automation
Meet Upside:
We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.
ABOUT THE ROLE
We are looking for a Senior Full-Stack Engineer, AI & Automation to help scale the technology that powers our Consumer Operations organization.
In this role, you’ll build and maintain the systems, integrations, and AI-powered workflows that enable our support teams to operate efficiently while delivering exceptional customer experiences. You’ll work closely with Consumer Operations, Product, and Engineering partners to automate manual processes, improve support tooling, and leverage AI technologies to solve real business problems.
This is a highly hands-on engineering role focused on execution, experimentation, and continuous improvement. The ideal candidate enjoys building practical solutions, working across systems, and using emerging AI technologies to drive measurable impact.
WHAT YOU’LL DO
BUILD AI-POWERED CUSTOMER OPERATIONS SOLUTIONS
- Design, develop, and maintain AI-powered workflows that improve customer support operations and customer experience.
- Leverage LLM platforms such as OpenAI, Claude, and similar technologies to automate repetitive tasks and enhance agent productivity.
- Improve chatbot experiences through workflow automation, knowledge integration, and operational tooling.
- Partner with Consumer Operations stakeholders to identify opportuni...