Funeral Home and Cemetery General Manager

Our associates celebrate lives. We celebrate our associates.Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.JOB RESPONSIBILITIES  Business and Financial Management Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadershipProvides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisionsApprove expenditures and invoicesProvides marketing, advertising, community, and customer guidance to location leadershipLeverages corporate and market resources to expand brand and product awareness in order to increase sales and market shareDevelop and implement plans to improve customer satisfaction index and on-line community reviews Resolves complex problems providing resolution guidance to location leadership and empowering accountabilityAssure the location’s operating practices comply with applicable federal & state regulations and Company policiesAssure safety, quality control, and compliance standards are adheredCollaboration and Communication              Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Develop and implement communication plans for key initiatives and change managementOversee implementation of initiatives and manage change providing leadership and guidance as needed.Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messagingPeople Development           Develop a strong, trusting, empowered, and reliable teamUnderstand team members career aspirations and provide assignments to develop skills and/or close gapsConstructively address issues and provide tangible and appropriate feedbackDevelop frontline supervisors’ proactive and collaborative managem...