General Manager

Genera Manager(Operations Manager), New Location - Elmhurst Full-time, Salaried  ·  Location Operations Reports to: Market Leader Saltbox makes the hardest parts of running a small online business simple. Our workspaces bring together flexible warehouse suites, offices, and hands-on logistics support, all designed to help eCommerce entrepreneurs scale with confidence. Our members run businesses across Fashion & Apparel, Health & Beauty, Electronics, Household Goods, and more. When you join Saltbox, you're not just joining a company, you're helping real small business owners in your own backyard succeed. This is our first Saltbox location in Chicago, opening in Elmhurst in fall 2026, and you're the person who makes it real. We're hiring the General Manager now, well before the doors open, so you're fully trained and ready to run the building from day one. You won't step into someone else's system: you'll build the team, the member relationships, and the operational playbook every future Chicago location gets measured against. You'll run this location as a business, not as an operations supervisor. Occupancy, member satisfaction, revenue, and team performance are yours, built through the systems you put in place, the people you develop, and the calls you make. Your job is to run the location as a business, member retention, team performance, and operational health are yours to own. Your job is to run the location as a business, member retention, team performance, and operational health are yours to own. Opening a brand-new location in a brand-new market is rare, and Chicago is a milestone for Saltbox. If you want full ownership of a P&L, a team, and a member community, and the chance to set the standard for an entire market, this is that role.   What the job looks like Before the doors open, you're getting ready: learning the Saltbox playbook, standing up your systems, and hiring the team you'll lead. Once you're open, most days you're close to the floor and close to your members. You review the numbers that tell you how the location is really doing, walk the space, and coach your team through the situations that need someone with authority in the room. Your time goes to the decisions that move occupancy, retention, and team performance, and to building the systems that hold the standard even when you're not looking.   How this works Schedule: this is a fully onsite role in Elmhurst, generally Monday through Friday during business hours, with occasional weekend or after-hours needs during the launch period. Your team: you'll hire and lead a team of 2 to 4, typically a Lead Ops and 1 to 3 Member Specialists, and grow it as the location ramps. Travel: expect travel to an existing Saltbox market for training before opening. After launch, travel is minimal.   What you will own Location business management Own the location's business performance: occupancy, member satisfaction, revenue targets, and budget adherenc...