General Manager - Small Format

WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the BestWe Will Be Customer CentricWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabled You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.KEY PERFORMANCE MEASUREMENTSEmployee EngagementNet Promoter scoreSales to PlanStore ProfitKEY ACCOUNTABILITIESTalentSupports and empowers team to make decisions, creating a highly engaged and high performing team.Develops a high-performing leadership team that is accountable for creating a best-in-class employee experienceDevelops internal talent; building a bench for future store needs.Unlocks full potential of employees by providing consistent feedbackOwns self-development and provides continuous feedback to Regional DirectorCultural AmbassadorRole models Indigo’s High Performance CharacteristicsRepresents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joyPromotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to workInspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching livesEncourages entrepreneurship that is consistent with brand...