General Manager (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 

Position Overview
As a General Managerat Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience.  This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service. 

Key Responsibilities
Leadership & Team Development
·        Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
·        Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
·        Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Customer Experience & Brand Representation
·        Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
·        Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
·        Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
·        Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
·        Develop and im...