Genesys Cloud - Principal Implementation Consultant
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions. The implementation may be a new deployment, adding features, or creating new integrations and flows. The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite. Mentorship to teammates throughout the delivery organization is also a function of this role.
Key Accountabilities
· Demonstrate professionalism and leadership in representing the Company to customers and vendors.
· Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects.
· Collaborate with sales team on scoping and quoting professional services.
· Create tools and methods to support the team and streamline implementation.
· Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise.
· Act as Technical Lead on Genesys Cloud implementation projects, providing guidance, oversight, and mentorship to other project team members in support of their implementing TTEC Best Practices throughout the Genesys Cloud Implementation Project.
· Act as resource for peers when they require assistance on projects they are leading.
· Assess customer needs and make design recommendations to the client or to Business Anal...