Global Data Management (GDM) Analyst

Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American and Latin American business operations.The RoleThe People Services Analyst is an individual contributor within the Manila People Services Center (PSC), operating on the night shift to deliver continuous HR operational support across North and Latin America. This role is responsible for executing accurate and timely data transactions in Workday, supporting Benefits administration, and generating HR reports in alignment with established SLAs and quality standards. The Analyst works as part of a collaborative backend processing team and serves as a key point of contact for Spanish-speaking HR partners and employees, enabling seamless cross-regional service delivery.What You'll DoWorkday Data ManagementExecute assigned Workday tasks within established SLA windows, including but not limited to: onboarding and offboarding transactions, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment (IA/localization) actionsMonitor Workday inboxes and ServiceNow queues; process, route, or escalate cases as appropriatePerform data validation and peer-check tasks to ensure accuracy and First Time Resolution (FTR)Support EIB (Enterprise Interface Builder) uploads and other mass data actions as directedFollow Standard Operating Procedures (SOPs) and Knowledge Articles for all transaction types; flag discrepancies or gaps for Team Leader reviewBenefits Administration SupportSupport Benefits-related data tasks including benefit driver entry, disability administration (e.g., Canada S&A papers process), and benefit continuation processing tied to employee lifecycle eventsCoordinate with Benefits COE partners and HR to ensure timely completion of benefit-related Workday tasks for North and Latin American populationsProcess and track cases through ServiceNow, escalating complex or time-sensitive situations as neededHR ReportingGenerate scheduled and ad hoc HR administration reports (e.g., manpower reports, absenteeism reports, overtime reports, headcount reports) in accordance with established run schedules and SLA requirementsDistribute reports accurately to stakeholders via defined channels; maintain records of report executionIdentify and flag data anomalies or reporting discrepancies to the Team Leader or relevant HR partnerServe as the primary Spanish-language point of contact for HR partners and employees in North and Latin American marketsProcess GDM transactions and HR tasks specific to the North and...