Global Forwarding Agent - Ocean Freight

C.H. Robinson is seeking an Ocean Freight professional to join our team. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards.You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution.This role offers an opportunity to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational Excellence:Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.Create, maintain, and update shipments in Navisphere, ensuring accurate dataProvide complex quotes based on needs of networkCoach and train others on pricing strategiesProvides track and trace service to customers and generates shipment documentsEnsure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.Facilitate Relationships:Builds great relationships with customers, responding timely and following up on issue resolutionCommunicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside VendorsAct as a key customer contact and subject matter expertLead by example when it comes to customer outreach, retention, and expansionAct as a resource and expert to the department, branch, and network on customer requirements & process initiativesWork effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leadsMonitor customer shipments trends and its impact to our processes and operationsOther Activities:Ensure customer SOPs are maintained and adhered toMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueProvide support to Sales Executives and Account Managers for customer reportingOther duties or responsibilities as assigned according to the team and/or country specific requirementsRequired Qualification...