Global Head of Operations

Ready to build something that spans the globe?
QSIC is an Audio + AI company redefining what in-store means for retailers and brands worldwide. We deploy intelligent audio hardware at scale — across multiple continents, thousands of stores, and some of the world's largest retail environments. And right now, the operational engine that powers all of that is yours to build.
This isn't a role where you inherit someone else's playbook. You write it.

Reporting directly to the President you'll architect and lead the global Operations function at QSIC — spanning procurement, deployment, network reliability, technical support, and customer onboarding. You'll build and lead regional teams across Americas, APAC, and EMEA, running multiple regions concurrently from day one.
You have run multiple regions concurrently — either as the operator in charge, or as the architect and right-hand to a strong multi-region leader. A step-up candidate with that proximity is welcome. Anyone whose only multi-region exposure is offshore vendor management from a single HQ is not the right fit for this role.
If you know how to turn chaos into a calm, predictable pipeline — and you've done it under real pressure — this role was built for you.

What you'll own
Global Deployment and Field Execution
Build and lead regional Operations organisations across Americas, APAC, and EMEA — running multiple regions concurrently, not sequentially
Oversee end-to-end in-store installation programs across small format, enterprise, and franchise store locations
Create playbooks, SLAs, and repeatable deployment models for global use
Manage global field partners, installers, and on-site maintenance resources
Own store launch timelines, quality, and cost metrics
Lead cross-functional alignment across Retail, Product, Engineering, Sales, and Support
Hardware, Software and Content Deployment
Own end-to-end deployment programs where hardware, software, and content move in lockstep — IoT fleet rollouts or directly an...