Global Operations - Event Ticketing Coordinator

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities.

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role

Creative Artists Agency (CAA) is seeking an Event Ticketing Coordinator to join the CAA Global Business Services team. This individual will be responsible for supporting CAA’s Event Ticketing Program and support all related ticketing activities. The ticketing coordinator will be required to closely partner with the various stakeholder teams (Music & Sports) to understand their unique needs and be able to manage the request & reporting tools, communications, partners, and resources with a strong customer experience mindset. They actively review and seek opportunities for process improvements and cost savings. The role will report to the head of Global Business Services.

Responsibilities

• Become a subject matter expert related to each event venue’s online event ticketing platform and portals.
• Be responsible for all internal communications to effectively communicate this benefit companywide.
• Manage incoming event ticket requests on a daily basis.
• Partner with decision makers within various business units to consolidate request lists and submit lists in a timely fashion for review & approvals.
• Provide after-hours, evening, and weekend support as needed to ensure all ticketing requests are fulfilled as directed.
• Maintain records of all tickets distributed and provide monthly reporting related to ticket usage for both business and personal requests.
• Understand and manage contract payments for each venue and be aware of contract terms and renewals.
• Fulfill individual ticket purchases for...