Global Service Delivery Manager
C.H. Robinson is seeking a Global Service Delivery Manager to join our Managed Solutions Division in Wroclaw. The Global Service Delivery Manager is responsible for the overall management and execution of RMS’s Service Delivery strategy for an assigned global customer or global customer portfolio, in line with customer SLAs and expectations. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Understand global Service Delivery requirements & expectations and drive consistent execution that meets those expectationsLeverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with global teams on actions to address identified gapsUtilization of "Operational Excellence” in management of KPIs for the global service delivery teamLead and mentor global direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development PlanManagement of other people manager, direct or indirect and in other regionsLead processes, project management, and operations across multiple regionsActive utilization of Manager Effectiveness ToolkitEnsure that all assigned team-members have a solid understanding of customer global business objectives and the plans to attain those objectivesIdentify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actionsKey customer contact for Service Delivery needsCollaboration across different areas of the business to drive standardization of leading practicesEnsure global service delivery team has resources required to execute day-to-day operationsEnsuring the utilization of Account Specific Onboarding for new team members in all regionsOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:High School DiplomaBachelor’s degree from an accredited college or universityMinimum 6 years of professional experience in Logistics or Supply Chain Management OperationsMinimum 3 years of direct or indirect Management experienceAbility to travel up to 10% (domestically / international)Flexibility in work schedules to work across global regionsPreferred:Demonstrated experience driving operational excellence through standardized practices and continuous improvement methodologiesProven ability to lead, coach, and develop service de...