Goods on Hold Operative

Contract: Permanent / 40 Hours Per Week Salary: £27,191Location: Swansea DepotDays of Work: Sunday to ThursdayJoin us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your careerDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!DPD is a Valuable 500 company and a Disability Confident Employer Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.Other key accountabilities will be;To ensure all ‘unable to locate’ parcels have the correct delivery information.If any parcels are damaged or open take them to goods on hold area for further investigation.To be accountable for requesting further information or returning to the customer.Completing the administration of mis-routes and mislabelled parcels.Working closely with the senior management team and security department to identify and prevent fraudulent consignments.Carry out housekeeping checks.Dealing with any customer parcel searches as requested. What we’re looking for;You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role. Demonstrate a high level of accuracy, self-motivation and organisation.You will have strong communication skills and will be confident interacting with customers over the phone and face to faceExcellent administration skills with the ability to use Microsoft Office programmesHave outstanding attention to finer detail including security awareness. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability. About our benefits:We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…Holiday tradingEnhanced mat...