Graduate Student Support Coordinator, Online Programs

Job Profile:Academic Advisor 2Job Family:Academic AdvisingTime Type:Full timeApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Profile Summary:Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.Job Description:Position Salary Range: $48,600 - $55,000 per year; DOEJob Description:The School of Sustainability in the College of Global Futures is seeking a Graduate Student Support Coordinator, Online Programs to provide admissions, advising and student services coordination for prospective and current students in the School of Sustainability’s online graduate certificate and master's programs related to sustainable food systems.Essential Duties:Reporting: Running and tracking online admissions, enrollment, and retention reports and helping to identify strategies and opportunities for improvement.Key Materials: Coordinating updates to program Fact Sheets for Enrollment Advisors as well as program handbooks, catalog updates, and webpages.Training: Creating presentations and leading refresher trainings for Enrollment Advisors as needed.Resolving Escalated Cases & Troubleshooting: Helping to resolve student issues with instructors, School staff, and EdPlus as necessary.Meetings: Participating in monthly College of Global Futures online meetings, Graduate College Academic Support Staff meetings and any other relevant meetings pertaining to School of Sustainability online graduate programs.Training/Coaching: As online programs grow, this position may assist in providing onboarding training/coaching for new graduate support staff.Policies and Procedures: Interprets and explains university and school policies and procedures to students, faculty, and staff.Assisting with Recruitment: This may include tasks such as developing presentations, attending events, providing information sessions and webinars, and development and maintenance of marketing materials. Coordinating with College of Global Futures outreach staff, university departments and external organizations to facilitate graduate student outreach and recruitment. Assisting in identifying market trends that could affect recruiting strategies.Coordinating the Graduate Admissions Process: This includes maintaining prospective student and applicant records (via Salesforce, PeopleSoft, databases, spreadsheets, and other types of electronic systems), updating supplemental applications, tracking applicants/students, drafting and sending out correspondence, and entering decisions into PeopleSoft.Collaborating with ...